Last updated: 16-04-2026

These Terms and Conditions (“Terms”) constitute a legally binding agreement between SARVODAY SALES, having its registered place of business in Rajkot, Gujarat, India (“Company”, “we”, “us”, or “our”) and any user (“you”, “your”, or “customer”) accessing or using our website and purchasing our products.

By accessing our website or purchasing our products (including food items such as spices, masala, biryani masala, and related products), you agree to be bound by these Terms, along with our Privacy Policy and other applicable policies.

1. Use of Website

  • You agree to use this website only for lawful purposes.
  • You shall not misuse the website or attempt to gain unauthorized access.
  • You agree not to use the website in any way that may impair its performance or functionality.

2. Product Information

  • We manufacture and sell food products including spices and masala blends.
  • All product descriptions, images, and prices are subject to change without notice.
  • While we strive for accuracy, we do not guarantee that product descriptions or other content are error-free.

3. Food Safety & Consumption Disclaimer

  • Our products are manufactured following standard hygiene and quality practices.
  • Customers are advised to check ingredients for allergens before consumption.
  • We shall not be liable for any adverse reactions due to allergies or improper usage/storage.

4. Orders & Payments

  • By placing an order, you agree to provide accurate and complete information.
  • Payments are processed securely via third-party payment gateway providers (e.g., Cashfree).
  • We are not responsible for payment failures due to bank or gateway issues.

5. Pricing & Taxes

  • All prices listed on the website are in INR (₹) and inclusive/exclusive of GST as applicable.
  • We reserve the right to modify pricing at any time without prior notice.

6. Shipping & Delivery

  • We aim to process and dispatch orders within the specified time.
  • Delivery timelines may vary based on location and courier partners.
  • We are not liable for delays caused by logistics partners or unforeseen circumstances.

7. Cancellation & Refund Policy

  • Orders once placed may be cancelled only before dispatch.
  • Due to the nature of food products, returns are generally not accepted unless:
    • The product is damaged, defective, or incorrect.
  • Refund requests must be raised within 48 hours of delivery with proof (images/video).
  • Approved refunds will be processed within 5–10 business days to the original payment method.

8. Intellectual Property

  • All content on the website including text, images, logos, and design is the property of SARVODAY SALES.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Third-Party Links

  • Our website may contain links to third-party websites.
  • We are not responsible for the content or practices of such websites.

10. Limitation of Liability

  • To the fullest extent permitted by law, we shall not be liable for:
    • Any indirect or consequential damages
    • Loss of data, revenue, or profits
    • Issues arising from misuse of products

11. Force Majeure

  • We shall not be held liable for any delay or failure due to events beyond our control, including natural disasters, strikes, pandemics, or government restrictions.

12. Governing Law & Jurisdiction

  • These Terms shall be governed by the laws of India.
  • All disputes shall be subject to the exclusive jurisdiction of courts in Rajkot, Gujarat.

13. Contact Information

For any queries or concerns regarding these Terms, you may contact us via:

14. Updates to Terms

  • We reserve the right to update or modify these Terms at any time.
  • Continued use of the website constitutes acceptance of the revised Terms.